The initial demand:

Change user habits and use of the Paris underground network (RATP)

Modification of users behavior to relieve specific hubs

Our contribution:

Initial Pilot run over 3 months

2 workshop with internal stakeholders (front-line staff, line staff, head office staff)

The participants worked together to find new ways to improve the use of the underground network.

Transfer co-creation skills to the internal team in charge of the project

The results:

New system to help the customer evaluate journey time and find best means of transport (after arrival at a hub)